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Privacy Policy


Our contact details

Name: Rachel Greaves – Project Lead




The type of personal information we collect

We currently collect and process the following information:

  • Contact name

  • Contact number

  • Contact email

  • HIV Status


How we get the personal information and why we have it

  1. Most of the personal information we process is provided to us directly by you for one of the following reasons:

    • For the reason of offering physical, mental and social support.

  2. We also receive personal information indirectly, from the following sources in the following scenarios:

    • We may receive your details via your HIV clinician, this will have been consented to by you.

  3. We use the information that you have given us in order to:

    • Contact you only for purposes of mentorship.

  4. We may share this information with:

    • Another trained Peer Mentor within our organisation.

    • Your HIV Clinic, if necessary.

    • Birmingham Safeguarding Service, should you either be in danger or a danger to yourself or others.



Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You give us consent by contacting us directly via our website or email. You give your HIV Clinician consent to refer your details to our service on your behalf. You are able to remove your consent at any time. You can do this by contacting:

(b) We have a vital interest. Our service requires your information for us to support your physical and mental wellbeing. This can be vital in living well with HIV/AIDS

(c) We have a legitimate interest. We want to help support you with our passion for Peer Support.

How we store your personal information

Your information is securely stored on a password and virus protected. Your contact name and number will then be given to your allocated Mentor who will store it in a PIN protected mobile phone.

We keep your contact details for either the duration of the mentorship or until you remove consent We will then dispose your information by completely deleting the information from our devices and any backup services associated.


Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at if you wish to make a request.


How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane





Helpline number: 0303 123 1113

ICO website:

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